Ben was experienced, knowledgeable, and professional.
We had an excellent experience using Blue Mountain Trekking. Ann was so helpful and quick to communicate with us every time. She arranged our safari, transport, and even helped us buy train tickets. It was a huge help, and her rates on …
Read more →
We had an excellent experience using Blue Mountain Trekking. Ann was so helpful and quick to communicate with us every time. She arranged our safari, transport, and even helped us buy train tickets. It was a huge help, and her rates on some things were much better than if we had booked them ourselves. She even helped us buy same day airline tickets when we had an emergency. Our safari guide Ben did a great job and our family loved every minute! So thankful to have Blue Mountain Trekking take care of the details so that we could enjoy our trip! I cannot recommend them enough!
K
Kristin
United States 🇺🇸 ·
Visited June 2022 ·
Reviewed Jul 2022
Source ↗
Quick and clear organisation
Everything went fine and I apreciated a lot the uncomplicated organisation
Read more →
Everything went fine and I apreciated a lot the uncomplicated organisation
S
Susanne
Austria 🇦🇹 ·
Visited May 2022 ·
Reviewed Jun 2022
Source ↗
Very professional and organized
I really enjoyed the villas so much comfortable,clean the environment is also condusive, the tour operator was amazing am looking forward to come back soon on July this year.
Read more →
I really enjoyed the villas so much comfortable,clean the environment is also condusive, the tour operator was amazing am looking forward to come back soon on July this year.
J
Joy
Kenya 🇰🇪 ·
Visited February 2022 ·
Reviewed May 2022
Source ↗
Well organized and close experiences
The safari tour was well organized. We got everything what we needed. They are very well-known in safaris and brought us as close as possible to the animals. Also we got such a good time with the maasai people without having the …
Read more →
The safari tour was well organized. We got everything what we needed. They are very well-known in safaris and brought us as close as possible to the animals. Also we got such a good time with the maasai people without having the feeling that we are tourists.
I
Isy
Germany 🇩🇪 ·
Visited July 2021 ·
Reviewed Mar 2022
Source ↗
Unique and tailored tour - The Guides are not replaceable
The tour was very personal, with a lot of laughter, good humor and joint teamwork.isn't that what a trip is all about.
Read more →
The tour was very personal, with a lot of laughter, good humor and joint teamwork.isn't that what a trip is all about.
S
Stephanie
Kenya 🇰🇪 ·
Visited February 2022 ·
Reviewed Mar 2022
Source ↗
An unforgetable trip in Kenya !
The trip with Blue Mountain was fantastic. Ann is very responsive and accommodating for the planning, and we had a wonderful week. All the things that you can imagine are here, and our experienced guide Kabiru has shown and explain us the …
Read more →
The trip with Blue Mountain was fantastic.
Ann is very responsive and accommodating for the planning, and we had a wonderful week.
All the things that you can imagine are here, and our experienced guide Kabiru has shown and explain us the secrets of the differents places and animals of Kenya.
Thanks for all, and see you next time !
T
Thibault Bertin
France 🇫🇷 ·
Visited February 2022 ·
Reviewed Mar 2022
Source ↗
Adaptable and involded in the customer experience
We had an amazing experience with Ann and her team in Kenya. They're very adaptable and her team of guides is involded in their work. Prices are negotiable at some point but they are very low to begin with ! I recommend …
Read more →
We had an amazing experience with Ann and her team in Kenya. They're very adaptable and her team of guides is involded in their work.
Prices are negotiable at some point but they are very low to begin with !
I recommend !
C
Charles
France 🇫🇷 ·
Visited January 2022 ·
Reviewed Mar 2022
Source ↗
Great time in Masai Mara and all around Kenya !
We had a great time with Blue Mountain and our guide Kabiru and Denis. Kabiru is very knowledgeable of both fauna and flora of Kenya and will happily answer any of your questions. We also had some great discussions about Kenya's history …
Read more →
We had a great time with Blue Mountain and our guide Kabiru and Denis. Kabiru is very knowledgeable of both fauna and flora of Kenya and will happily answer any of your questions. We also had some great discussions about Kenya's history and traditions.
The highlight of our trip was definitely the Masai Mara where we got to see magnificent landscapes and heaps of wild animals (elephants bathing, lions eating and hunting, etc...)
Accomodation were good and we had some great local Kenyan food for our meals which was much appreciated (we even learn how to make Chappatis with our cook Daniel in Nakuru! ).
Ann (the tour operator/organisator of the trip) is showing great availability and has answered all our queries quickly.
I definitely recommend using Blue Moutain and Kabiru for any of your Kenyan adventures !
All the best
A
Arthur
France 🇫🇷 ·
Visited February 2022 ·
Reviewed Feb 2022
Source ↗
It was so nice experience and I am satisfied :-)
It was nice experience. I was confortable during tour and saw a lot animals. If I do safari again, I would choose blue mountain.
Read more →
It was nice experience. I was confortable during tour and saw a lot animals. If I do safari again, I would choose blue mountain.
S
Sally
Kenya 🇰🇪 ·
Visited October 2021 ·
Reviewed Feb 2022
Source ↗
Amazing
The service we got from blue mountain was just beyond good they are very professional and they go out of they way to make your stay in Kenya a memorable one I will definitely use them in future and I can recommend …
Read more →
The service we got from blue mountain was just beyond good they are very professional and they go out of they way to make your stay in Kenya a memorable one I will definitely use them in future and I can recommend them to anyone
From the planner Ann to The drivers and tour guides all are helpfull and go beyond expectation.
S
Sophia
United Arab Emirates 🇦🇪 ·
Visited December 2021 ·
Reviewed Jan 2022
Source ↗
Very great agency
The safari in Maasai Mara was a wonderful experience and I'm happy that I went with that agency. Firstly they picked us up and dropped us off afterwards in Nairobi wherever we wanted. And I really have to point out that I …
Read more →
The safari in Maasai Mara was a wonderful experience and I'm happy that I went with that agency. Firstly they picked us up and dropped us off afterwards in Nairobi wherever we wanted. And I really have to point out that I loved my guides, Brian and Denis. They were not just awesome people, they even gave so much effort to please their guests. Great reccomendation!
T
Tobi G
Germany 🇩🇪 ·
Visited March 2021 ·
Reviewed Nov 2021
Source ↗
Treated like friends, to make the safari a great experience
We met the agent in front of Hilton Hotel and followed him to the office. The team there understood directly what and how we want our Safari and made us the best offer, what beat even the offers from the internet. Our …
Read more →
We met the agent in front of Hilton Hotel and followed him to the office. The team there understood directly what and how we want our Safari and made us the best offer, what beat even the offers from the internet.
Our 3 day camping safari was great, we were lucky and the only guest during that time in the camp, so it turned into a 5* camping...with own cook, campfire with the team and a quite environment.
We were also super lucky, to see a lot of animals, specially all big cats - and super close!
I have done some safaries, but this one was the best value for mobey.
Thanks Ann and the team!
A
Andreas and Icon
Germany 🇩🇪 ·
Visited September 2021 ·
Reviewed Oct 2021
Source ↗
Everything was nicely arranged
The Masai Mara Safari was my first safari in African Continent. The 3 Day safari was full of amusement and pleasure.
Read more →
The Masai Mara Safari was my first safari in African Continent. The 3 Day safari was full of amusement and pleasure.
S
Sanjay
India 🇮🇳 ·
Visited February 2019 ·
Reviewed Sep 2021
Source ↗
The best experience,Lake Naivasha, Masai Mara,Lake Nakuru
I and four friends did five days safari tour of Blue Mountain company in June 2019 and we are really happy with tour guide Julia (queen of jungle) and driver that I forget his name.we saw a lot of different animals( zebras, …
Read more →
I and four friends did five days safari tour of Blue Mountain company in June 2019 and we are really happy with tour guide Julia (queen of jungle) and driver that I forget his name.we saw a lot of different animals( zebras, giraffes,rhinos,lions,hippo,leopard and huge groups of wildebeest) and extraordinary environment.I hope to return to this land once again.
A
Amir M.
Iran 🇮🇷 ·
Visited June 2019 ·
Reviewed Sep 2021
Source ↗
Well the agent Julie was excellent in explaining everything and convince us very good she is excellent in explaining
Read more →
Well the agent Julie was excellent in explaining everything and convince us very good she is excellent in explaining
M
Mustansir Dhalagra
Pakistan 🇵🇰 ·
Visited August 2021 ·
Reviewed Aug 2021
Source ↗
Massive Mara experience
They have excellent customer care services. They know the park well and where to find the animals. They are clean They keep conscious.
Read more →
They have excellent customer care services.
They know the park well and where to find the animals.
They are clean
They keep conscious.
J
Jason
Kenya 🇰🇪 ·
Visited December 2020 ·
Reviewed Aug 2021
Source ↗
Excellent value for money
everything was described. We went on the budget tour and standards were better than expected. Food and accomodation were better than expected. Me and my 10 year old son had a thouroughly excellent and enjoyable time.
Read more →
everything was described. We went on the budget tour and standards were better than expected. Food and accomodation were better than expected.
Me and my 10 year old son had a thouroughly excellent and enjoyable time.
G
GRAEME
United Kingdom 🇬🇧 ·
Visited January 2020 ·
Reviewed Feb 2020
Source ↗
Good vehicle, good driver
We arranged our safari ourselves but needed a safari vehicle with driver; Blue Mountain fulfilled this request very well! The vehicle was in very good condition, perfect for safaris, and the driver Charles was a very safe driver and had many, many …
Read more →
We arranged our safari ourselves but needed a safari vehicle with driver; Blue Mountain fulfilled this request very well! The vehicle was in very good condition, perfect for safaris, and the driver Charles was a very safe driver and had many, many years of experience. I would thoroughly recommend Blue Mountain to anyone.
R
Rob
United Kingdom 🇬🇧 ·
Visited December 2019 ·
Reviewed Jan 2020
Source ↗
Nothing more to be desired
Email communications were prompt, kind, and professional. Pickup and drop off were as scheduled. Tour guide, Ben, is very experienced: skillful driving on the muddy roads, spotting the animals, never losing smiles.
Read more →
Email communications were prompt, kind, and professional.
Pickup and drop off were as scheduled.
Tour guide, Ben, is very experienced: skillful driving on the muddy roads, spotting the animals, never losing smiles.
S
Sung
United States 🇺🇸 ·
Visited November 2019 ·
Reviewed Dec 2019
Source ↗
great safari agent
Blue Mountain Trekking and Safaris were great. They fixed me a tour according to my wishes. They were flexible and made change throw the tour itself, just because I asked them to. The drivers (I had 2 – one in Masai Mara …
Read more →
Blue Mountain Trekking and Safaris were great. They fixed me a tour according to my wishes. They were flexible and made change throw the tour itself, just because I asked them to. The drivers (I had 2 – one in Masai Mara and the other for the rest of the tour) were very good, had a lot of knowledge and were willing to answer any questions or to stop where ever we asked them. Every thing was well organized – the car exchanges, the sleeping places, food etc. And the price was very fair.
o
orly
Israel 🇮🇱 ·
Visited August 2019 ·
Reviewed Nov 2019
Source ↗
NIGHTMARE. This is a company full of liars and cheaters. Be careful, if you see one of them, RUN!
I point one start because it's not possible to put half or any of them. This is a company full of liars and cheaters. They will try to fool you, get your money and then, seldomly they will fulfill the agreement you …
Read more →
I point one start because it's not possible to put half or any of them.
This is a company full of liars and cheaters. They will try to fool you, get your money and then, seldomly they will fulfill the agreement you pay for. We hope that company will close soon and not more tourist will be fool by them.
Be careful specially with Ben, he will say at all your requests "tomorrow we will see", and then one they, he will respond to you, "sorry, but your complain are not mentioned on time"...
G
Guillem
Spain 🇪🇸 ·
Visited August 2018 ·
Reviewed Aug 2018
Source ↗
Great experience!
Service was goid, slept in a nice lodge and the 3 day trip was arranged wonderfully. I recommend!
Read more →
Service was goid, slept in a nice lodge and the 3 day trip was arranged wonderfully. I recommend!
O
Omri
Israel 🇮🇱 ·
Visited August 2018 ·
Reviewed Aug 2018
Source ↗
It is from the worst customer service ever
Hi All I was in Kenya with my family and we wanted to do the safari trip in masai mara so we were searching for any tour company doing that then we contacted blue mountain. From my heart I regret it so …
Read more →
Hi All
I was in Kenya with my family and we wanted to do the safari trip in masai mara so we were searching for any tour company doing that then we contacted blue mountain.
From my heart I regret it so much because of many things.
1- We were 4 ( My parents, my brother and me) they told us we will have 2 tents each has 2 beds to stay then we reached there we realized that they were lying and they gave us just one tent of 4 beds then I called them that it was not our agreement so they said we don't have 2 tents as they told us and that is what available but they will give us 2 tents for the second night then for the second night nothing changed as I was expecting and we again stayed in the same tent of 4 beds.
2- We agreed with them that they will give us 3 boxes of water during our safari as one box for each day, In the first day the driver gave us one box and he told me that is all the water for you in the 3 days and I told him but we agreed for 3 boxes not 1 then I called again the office so they said we will give you another box as I was begging from them and it is not my right and I didn't call them they wouldn't give us the second box and they gave us after 3 times calling and after spoiling our vacation just 2 and half boxes not 3 as we agreed.
3- In the third day the driver told us we will not enter the park and we will go after the breakfast direct to Nairobi then I asked him how because we are supposed to enter the park 3 times in 3 days and he told me no then I called again the office ( may be it was the tenth or eleventh time to call them just in 48 hrs) and they told me no you will enter the park then again the driver he told me that we will enter but there is no time as less than 30 minutes in the park and it is nothing of course for the game drive then we didn't of course.
All of that made me so pissed off.
So I went to their office on the next day of the safari and I was talking to them more than 2 hrs and they didn't give me anything even they didn't say sorry for that and the manager of the company told me go away from here you are such a liar !!!!
Imagine they are calling their customers as liars because we were asking for our rights.
I told him I will write about it he told me go away from here and write what you want we don't care ( ZERO CUSTOMER CARE) as they took already their money so they don't care anymore.
I will keep posting that times and times
I don't recommend it to anyone to deal with them
M
Marco
Qatar 🇶🇦 ·
Visited July 2018 ·
Reviewed Aug 2018
Source ↗
Take care with the Company Blue Montain Trekking & Safaris
To the Director of the Company Blue Montain Trekking & Safaris On 22 May 2018 we visited your office and my wife and me were looking for a tree days Safari. We talked to one of you employee Mr. Ben (Tel. 0721362462) …
Read more →
To the Director of the Company
Blue Montain Trekking & Safaris
On 22 May 2018 we visited your office and my wife and me were looking for a tree days Safari. We talked to one of you employee Mr. Ben (Tel. 0721362462) and he gave us information. He suggested to stay in the camp at Rhino camp in a tent. The price will be around 760 US $. We did not talk so much about the price because we knew your official price was about 340.00 US $ for tree days Safari. At that time we did not make our final decision.
On the next day, we decided to go to Safari and came back to the office opposite of Hilton. My wife was a little bit scared from the staying in a tent. Then we asked for a lodge. Mr. Ben maked a suggestion. He said that we can stary in a lodge at Ol Moran Camp. He suggested a price of 1160.00 US $. Finally we agreed to pay 930.00 US $. We paid 100.00 US $ in advance. We have been told that we should pay the rest on 25th May where the trip started. On 25th May, in the morning I have paid the rest, 830.00 US $ in cash and asked for a receipt. He denied to give me a receipt. He has just written on the first receipt (which we have received on 22th May) that the balance has been paid. See the attached receipt. I knew that was not correct. On the way we picked up to german ladies. On the car someone has prepared a regular receipt and gave to these ladies. They paid 30.000 Schlings per Person (300.00 US $).
We arrived at the Ol Morano camp, the driver, Patrick, has dropped us and left immediately. Then we were asking for a lodge. We have told that there was no lodge only tents. I called Ben back and the driver. We could not change anyting. We paid a price of a lodge, however we stayed in a tent.
Finally, instead of 600.00 US $ we paid 930.00 US $. We have been swindled by Mr. Ben. He is one of the biggest liar that I have seen in my life. A guy like that would damage your company.
I am sure that this guy has prepared an official receipt which is probably around 600.00 US $. The rest is in his pocket.
One more story, according to the program, on the third day we should first go to the park for three hours and then back to Nairobi. The driver discoverd a new story and talked about the boat trip on a river somewhere else. Some people agreed but we did not. I didn’t want to wait for other people during boat trip. I told Patrick that we want to go to Nairobi. Underway he had difficulties to arrange a car for us. Finally at the place where we had lunch he has arranged a Safari car. The driver of this car dropped us at a benzin station in Nairoby. Finally with a arranged taxi we arrived at our hotel. Why should we take three different cars to come to our hotel?
Now I am asking you why the driver Patrick discovered a boat trip which was not on program. Does he has some benefits from boat trip? Why did he not drive for three hours to National Park as we have been told?
I would like to leave Kenya with a good impression. However, people like Ben would harm the people.
I kindly ask you to search this process and inform me and compensate the money which I have paid more.
Prof. Dr. Metin Balcı
P
Prof. Dr. Metin Balci
Turkey 🇹🇷 ·
Visited May 2018 ·
Reviewed May 2018
Source ↗