Independent reviews

everything was described. We went on the budget tour and standards were better than expected. Food and accomodation were better than expected. Me and my 10 year old son had a thouroughly excellent and enjoyable time.

We arranged our safari ourselves but needed a safari vehicle with driver; Blue Mountain fulfilled this request very well! The vehicle was in very good condition, perfect for safaris, and the driver Charles was a very safe driver and had many, many years of experience. I would thoroughly recommend Blue Mountain to anyone.

Email communications were prompt, kind, and professional. Pickup and drop off were as scheduled. Tour guide, Ben, is very experienced: skillful driving on the muddy roads, spotting the animals, never losing smiles.

Blue Mountain Trekking and Safaris were great. They fixed me a tour according to my wishes. They were flexible and made change throw the tour itself, just because I asked them to. The drivers (I had 2 – one in Masai Mara and the other for the rest of the tour) were very good, had a lot of knowledge and were willing to answer any questions or to stop where ever we asked them. Every thing was well organized – the car exchanges, the sleeping places, food etc. And the price was very fair.

I point one start because it's not possible to put half or any of them. This is a company full of liars and cheaters. They will try to fool you, get your money and then, seldomly they will fulfill the agreement you pay for. We hope that company will close soon and not more tourist will be fool by them. Be careful specially with Ben, he will say at all your requests "tomorrow we will see", and then one they, he will respond to you, "sorry, but your complain are not mentioned on time"...

Service was goid, slept in a nice lodge and the 3 day trip was arranged wonderfully. I recommend!

Hi All I was in Kenya with my family and we wanted to do the safari trip in masai mara so we were searching for any tour company doing that then we contacted blue mountain. From my heart I regret it so much because of many things. 1- We were 4 ( My parents, my brother and me) they told us we will have 2 tents each has 2 beds to stay then we reached there we realized that they were lying and they gave us just one tent of 4 beds then I called them that it was not our agreement so they said we don't have 2 tents as they told us and that is what available but they will give us 2 tents for the second night then for the second night nothing changed as I was expecting and we again stayed in the same tent of 4 beds. 2- We agreed with them that they will give us 3 boxes of water during our safari as one box for each day, In the first day the driver gave us one box and he told me that is all the water for you in the 3 days and I told him but we agreed for 3 boxes not 1 then I called again the office so they said we will give you another box as I was begging from them and it is not my right and I didn't call them they wouldn't give us the second box and they gave us after 3 times calling and after spoiling our vacation just 2 and half boxes not 3 as we agreed. 3- In the third day the driver told us we will not enter the park and we will go after the breakfast direct to Nairobi then I asked him how because we are supposed to enter the park 3 times in 3 days and he told me no then I called again the office ( may be it was the tenth or eleventh time to call them just in 48 hrs) and they told me no you will enter the park then again the driver he told me that we will enter but there is no time as less than 30 minutes in the park and it is nothing of course for the game drive then we didn't of course. All of that made me so pissed off. So I went to their office on the next day of the safari and I was talking to them more than 2 hrs and they didn't give me anything even they didn't say sorry for that and the manager of the company told me go away from here you are such a liar !!!! Imagine they are calling their customers as liars because we were asking for our rights. I told him I will write about it he told me go away from here and write what you want we don't care ( ZERO CUSTOMER CARE) as they took already their money so they don't care anymore. I will keep posting that times and times I don't recommend it to anyone to deal with them

To the Director of the Company Blue Montain Trekking & Safaris On 22 May 2018 we visited your office and my wife and me were looking for a tree days Safari. We talked to one of you employee Mr. Ben (Tel. 0721362462) and he gave us information. He suggested to stay in the camp at Rhino camp in a tent. The price will be around 760 US $. We did not talk so much about the price because we knew your official price was about 340.00 US $ for tree days Safari. At that time we did not make our final decision. On the next day, we decided to go to Safari and came back to the office opposite of Hilton. My wife was a little bit scared from the staying in a tent. Then we asked for a lodge. Mr. Ben maked a suggestion. He said that we can stary in a lodge at Ol Moran Camp. He suggested a price of 1160.00 US $. Finally we agreed to pay 930.00 US $. We paid 100.00 US $ in advance. We have been told that we should pay the rest on 25th May where the trip started. On 25th May, in the morning I have paid the rest, 830.00 US $ in cash and asked for a receipt. He denied to give me a receipt. He has just written on the first receipt (which we have received on 22th May) that the balance has been paid. See the attached receipt. I knew that was not correct. On the way we picked up to german ladies. On the car someone has prepared a regular receipt and gave to these ladies. They paid 30.000 Schlings per Person (300.00 US $). We arrived at the Ol Morano camp, the driver, Patrick, has dropped us and left immediately. Then we were asking for a lodge. We have told that there was no lodge only tents. I called Ben back and the driver. We could not change anyting. We paid a price of a lodge, however we stayed in a tent. Finally, instead of 600.00 US $ we paid 930.00 US $. We have been swindled by Mr. Ben. He is one of the biggest liar that I have seen in my life. A guy like that would damage your company. I am sure that this guy has prepared an official receipt which is probably around 600.00 US $. The rest is in his pocket. One more story, according to the program, on the third day we should first go to the park for three hours and then back to Nairobi. The driver discoverd a new story and talked about the boat trip on a river somewhere else. Some people agreed but we did not. I didn’t want to wait for other people during boat trip. I told Patrick that we want to go to Nairobi. Underway he had difficulties to arrange a car for us. Finally at the place where we had lunch he has arranged a Safari car. The driver of this car dropped us at a benzin station in Nairoby. Finally with a arranged taxi we arrived at our hotel. Why should we take three different cars to come to our hotel? Now I am asking you why the driver Patrick discovered a boat trip which was not on program. Does he has some benefits from boat trip? Why did he not drive for three hours to National Park as we have been told? I would like to leave Kenya with a good impression. However, people like Ben would harm the people. I kindly ask you to search this process and inform me and compensate the money which I have paid more. Prof. Dr. Metin Balcı

We did a 3 week trip true Kenya and Tanzania in 2017 as backpackers. And therfore we needed a trustabel car whithout a driver. And therefore we needed a trustable car without a driver. Blue Mountain Trekking Safaris rented us that car for 4 persons and gave us some good advices and tips. We where very happy with that and have had a wonderful time in Kenya with their care. We didn't have any complaints. Because the elections problems in Kenya in 2017 we had to leave some days earlier than planned but also that was no problem we good leave the car at the airport where the owner picked it up him self.

We had a great time on our safari, we were picked up and dropped off from where we were staying both before and after. Our guide, Jesse, was amazing and I would recommend him and Blue Mountain Trekking Safaris to anyone who wishes to enjoy their time in Kenya. No words can actually describe how amazing it was! Hope to be back one day and will be contacting these guys again for sure!!!

We recently traveled with our mission team to Kenya and included a 3-Day safari with Blue Mountain on our agenda. Some of our team members had been on a safari with another company before, so they were a little hesitant to come again, but decided they didn't want to miss out and joined us. They were so glad they did! Even before we left the orphanage where we were serving, Ann and one of our drivers came to meet with our group leader to ensure we had all of our questions answered and everything we needed for the flight out to Massai Mara. The level of customer service for that was certainly impressive! We flew in to the airstrip and were greeted by our drivers who became our dear friends over the next three days. We immediately hit the reserve and within minutes were seeing the amazing animals. In just a few hours we had already seen 3 of the 5 'big game' and literally hundreds of species of every animal. Our drivers knew EXACTLY where to go and we felt like we were being treated to some really 'special' places on the reserve. By the end of our 3-day safari we had seen every big game animal, a kill, and amazing scenery! We couldn't have asked for more! The accommodations of Sentrim Mara were gorgeous! Amazing food, service, accommodations... everything was perfect! Not only would I recommend Blue Trekking to anyone, I already have... and we will definitely be booking again!

I had an awesome experience with the company. The driver was very professional yet very friendly. We got everything as promised and they were always on time for our pick up. My husband and I would definitely recommend them for anyone going to a Kenyan Safari.

They contacted me at hotel and came for a presentation meeting. After we agreed on the price, destination and paid. We had an appointment at 6:30 the next morning. They came 20 minutes late arguing that traffic jam was cause of the delay. After that we had to go to their office again, with no valid reason, before finding out that the car to be used for the day was used, old and not sized for a safari, even for being used in town could be source of issue. The way to Nakuru Park took 3 hours whereas 2 were announced. Fortunately our driver was good and made that day not so bad, despite we felt he was sometimes lost in the park, specially when we were trying to reach the exit gate. I would not recommend...;

Very disappointed in my 3day/2night safari with Blue Mountain. Was placed with them by another tour operator as a single traveler. Our car broke down on the way to the Mara Masai and the driver was completely inept. We ended up waiting three hours for a new car and driver to take us to our lodge. We arrived at night and missed our game drive. Because we were only now doing game drives on Saturday and Sunday. We only needed one pass, despite the two we were charged. When confronting the driver about this. He said that wasn't true because we would enter the park 7am Saturday and leave 8:30-9am Sunday which is an half or two longer than the 24 hour permit. On Sunday he drove us until 8am when he left early. suspicious I grabbed our park receipts when the driver stopped to get breakfast. (He told us it was a bathroom break then disappeared for twenty minutes many instances of terrible communication). sure enough he only bought one day passes and was pocketing the $500 in fees our group paid. When confronting the company about it they said they'd talk to the driver. They refuse to reimburse the park fee I paid for but was never purchased. Overall the quality was well below par, go to a different budget safari. The positive reviews here are because Masai Mara will always be a positive experience. Go with a company that is honest or at the very least doesn't text and drive on the Kenyan highways.

Walking in Nairobi streets, one guy offered To take us To their office for information. We wanted To go safari in Meru National Parc. We entered the office for information and went out with our safari booked, 4 days and 3 nights sleeping in the parc in a banda with the driver and the cook for 1300 USD(our f ault, we should have gone elsewhere To compare. ..)We paid 10%, supposingly for them To organise the trip and were supposed To pay the rest of it the next Day in cash. So the next Day, the driver came To take us at out hotel and took us To the office To pay the rest of the amount. The problem is that we were not able To withdraw so much cash but surprisingly the credit card machine that did not work the Day earlier (we asked To use it) was working but we were taxed 5% of the total amout for bank fees... So we paid and went off for the safari. We stopped at a restaurant for lunch and then went To the supermaket so that the cook could but food for the safari. We finally arrived in Meru after 9 hours drive. When we arrived, we were finally unable To sleep in the parc...and were taken To a nice place outside the parc. We had 3 game drives instead of 4, the cook was not very gifted and the only one thing we asked To the driver (going To the hippopool) he said yes but did not do, with no explaination, except when we asked , he said it was too dry so no hippos. .. apparently according To the local people there were hippos To be seen...imagine our deception. .. Finally on our way back, we stopped at a restaurant and ordered one coke, they ordered two sodas and then we ate together. Then the went for checking out and a waitress brought us the Bill for our soda which we found a bit expensive...in fact the guys vas tried To make us pay for their sodas too behind our back! The best meal We had was prepared buy the local cook of the hotel and our cook pretending he made it ... So see the mentality. .. maybe tipping them would have ended in a better experience. ..

I have been travelling Africa for 10 years and have never had the desire to go on Safari, but I was forced to on this trip, and I was completely surprised that I enjoyed it so much. Blue Mountain arranged the whole trip without any hassle. I became friends with the owners and hung out with them and their family afterwards. I couldn't have ask for a better trip. Blue Mountain staff you are the best!

I am somewhat experienced in Kenya/Tanzania budget safaris and therefore have some basis for comparison. And this safari left me dissatisfied in so many nuances. That said, the attitude and paperwork of office is professional. No complains. But almost everything else left to be very much desired. The weakest point was the camp Blue Mountain is using. Short list of disadvantages: - First day we arrived to camp after 4 o'clock and were at the gate 15 minutes before 5 in the evening. - No mobile signal in the camp at all. When you need to organise other things in Kenya, this drives you simply crazy. - No bar or restaurant to relax after safari. - Oh yes, the service. When you ask something, you can count you are left to your own devices. - You can charge your electronic devices in separate house (locked, try to find smb with a key!) where most time all limited number of sockets are used by camp people. - Hot water (or water at all) was decided by a no-name maasai, who simply decided to close water - no morning shower, no evening shower. Imagine, when you arrive after safari, you are dirty as hell - and there is no water. - the stuff clearly lacks training , have limited English skills and no understanding what their visitors want. Can't recommend this company at all.

We had a great day out with a super friendly driver. The booking was very easy. Highly recommended.

I booked a 5 Days Walking Safari in Chyulu Hills with Blue Mountain Trekking Safari and I was more than satisfied with their services. In particular, I enjoyed the reliable services in booking this trip by Ann and the great company of Charles, Francis and Daniel. They were very kind and knowledgable of the nature but also the people and Kenyan society. Because I travelled alone, the interesting conversations and the wonderful food, made for a very enjoyable trip. Thank you again so much for your great hospitailty and care.

Dont recomend this company. They give diferent from wath they sell in the ofice. We pay for 3 days safari and day give 2 days only, thay say yhe 3 day is to return in Arusha web the distancie is 2 hours. They ate nor correct to in the hotel day sai, wen we bay they day we sleep in lodge in ngorongoro caráter but we sleep in camping. If you book with them tell to right everithing in the recipt because after they tell we are nor correct.

You absolutely can not go wrong with Blue Mountain Trekking and Safari. Ann and Sam took care of every detail and it was an awesome experience. Out driver Lawi took such good care of us and provided such a good game drive experience. The Masai Mara was just extraordinary and Lawi could spot game from a long distance. This was our first Safari and was a bucket list item, we give Blue Mountain the highest recommendations. They are honest, caring and very patient with answering all your questions. They arranged a dream Safari for us and we were so pleased with everything. Ann, Sam, Lawi you gave us the vacation of a lifetime! Thank you so much for all your planning and attention. Book through them and you will not be disappointed. We would give them 10 stars!!!!

Blue mountain trekking and safaris made my visit to Masai mara to be the most enjoyable safari. Ann, Sam and their staff were friendly and ready to support and help as and when needed. our tour guide has a excellent sporting ability and move to make the best opportunity to watch the live movements of animals. Staying in the tend and food was good. with my small children I could feel the touch of their love, care and affection. Thanks to ANN, SAM and their team. Taking this company will be taking a safe and enjoyable trip in Africa. Wing Commander Farhad

Blue mountain trekking and safaris made my visit to Masai mara to be the most enjoyable safari i have ever taken. The staff are friendly and always ready to offer support where needed. The program provided fitted very well with our expectations. Patrick who was our guide is knowledgeable and gave us a wonderful experience. I would recommend this tour company to any one for their reliability and high level of honesty from Mr. Sam